Shipping Information
Getting Your Gear to You
We are committed to getting your order from our warehouse to your doorstep as quickly and efficiently as possible. All orders are processed and shipped from our main distribution center.
Order Processing
Once your order is confirmed, our team prepares it for shipment. This standard process ensures your items are carefully packed. You will receive a notification via email once your order has shipped, which will include relevant tracking details so you can follow its journey to you.
Shipping Methods & Destinations
We offer a range of shipping options to suit your needs, from standard to expedited services. Our goal is to provide reliable delivery whether you are across the country or around the world. Please note that shipping methods and carrier options may vary depending on your delivery location.
Tracking Your Order
Once your package is on its way, you can track its progress using the link provided in your shipment confirmation email. This tool offers the most up-to-date information on the status and location of your delivery.
Delivery
When your package is out for delivery, please ensure someone is available to receive it. Our carriers will follow their standard delivery procedures. If any issues arise during the delivery attempt, the carrier will typically leave information on how to proceed.
Important Notes
- Shipping times are calculated from the moment your order is shipped, not from the date of purchase.
- Delays due to carrier processing, weather events, or customs procedures are possible and outside of our direct control.
- We are not liable for any lost, stolen, or damaged packages once the carrier has confirmed delivery.
- P.O. Box addresses may have restrictions for certain shipping methods.
For more details on any specific aspect of shipping, including options available for your region, please visit our main Help Center at surfstategoods.com.